Working with you through challenging times

A business resilience update from Isobel Langton, CEO Intermediary.

As we continue to adapt to our new reality created by the Coronavirus pandemic, I want to let you know that our core business processes are fully operational and we remain open for business. And due to our hedging strategies, we maintain a strong capital position.

Our full support

99% of our servicing, marketing and proposition teams are now working from home, with only a small number of colleagues working in our offices to handle incoming post.

It’s with some pride and, to be honest a degree of admiration, that I’m able to confirm that 99% of our servicing, marketing and proposition teams are now working from home, with only a small number of colleagues working in our offices to handle incoming post.

All of our processes are fully operational and our telephone lines are open as normal (although the noise of family life in the background may not be quite what you’re used to).

Our sales, technical support and business development teams are also fully operational and set up to support you remotely. Please do let us know what support you would find helpful at this time if we are not yet providing it. You can do this through your usual contacts in Royal London.

Keeping you informed

Our core business processes are fully operational and we remain open for business.

There’s no doubt that further challenges lie ahead for your business and for ours. The health and safety of our people and customers will remain our top priority, while doing everything we can to support you and your clients. If anything changes to impact our current levels of support, we’ll let you know.

We are certainly, in this together.

Stay safe.

Isobel Langton
CEO Intermediary, Royal London

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.