Extra support for those larger cases

Tailoring our service when it’s needed.

All your business is important to us. But we appreciate there’ll be certain applications that need more support than others. This’ll be based on the level of cover required and generally we call these large cases.

We'll refer these applications to experienced case managers and underwriters who are expert in handling larger cases with complex financial underwriting requirements, although they may not be your usual dedicated contacts.

So what can I expect?

In addition to the great service you would normally expect, with all our large cases we commit that:

  • One of our case managers will handle all quote requests, proactively chasing medical evidence and providing weekly pipeline updates..
  • One of our financial expert senior underwriters will deal with your application from pre-sale through to the offering of terms.
  • We'll underwrite the application on the same day we receive it (if received before 2pm).
  • We'll review all evidence requests within 24 hours of receiving them.
  • We'll give you an update on the same day we assess the evidence.

What’s a large case?

We treat any case that has a sum assured at or above the amounts shown below as a large case:

  • Life Cover - £1.5million
  • Critical Illness Cover - £800,000
  • Income Protection - £75,000 a year

By tailoring our service to meet the specific needs of these larger cases, we’ll do everything we can to help get them on risk as quickly as possible - further supporting one of our key principles of making it as easy as possible for you to do business with us.

Last updated: 14 Mar 2017

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.