Delivering excellent service

When it comes to service, we believe you and your clients deserve the royal treatment. That’s why we put great people at the heart of everything we do – and underpin our services with award-winning technology.

Our process

Whether your client’s new to auto enrolment or has been up and running for a while, we’re here to help.  With our ‘design, implement, run’ process, we have a tried and tested framework to help us get things right first time.

At every step of the process, you’ll have the added comfort of dealing with real people. What’s more, that support doesn’t go away.

 Auto enrolment implementation service - Our implementation experts are well-versed in setting up auto enrolment schemes. They can smooth the transition to Royal London, train your clients on what they need to do and iron out any issues they're having.

 Enjoy our added consultant comfort - You'll have your own consultant who will make sure your business gets the support it needs, when it need it.

 Find experts at your fingertips - If the government announce something new or tinker with something old, you can count on our experts to decipher it for you.

 Dedicated customer service team - Our customer service team are directly linked to your sales consultant so they have first-hand knowledge of your business.

Deliver more online 

Everything we do is underpinned by our award-winning online service, which has a wide range of useful tools and features.  

Review Service

Use our Review Service as part of your regular review process to show employees how their plan’s doing and what their future looks like.

At Retirement tool

Our At Retirement tool can help you identify the income employees will need in retirement and present the different options available.

Income planning tool

If drawdown’s the right choice, use our income planning tool to recommend an investment option and help employees understand how sustainable their income is.

Drawdown governance service

Our drawdown governance service can help you monitor the income employees are taking and see when things are heading off track. 

Find out more

To find out more about the service you and your clients receive with our workplace pension, speak to your usual Royal London contact.

Last updated: 19 Feb 2018

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.