Online service - frequently asked questions

We've collated the most common questions we're asked about our online service to help solve any problems or queries you might have.

Please contact our Adviser Support team on 0131 456 7097 or by email on sale@royallondon.com.

  1. Click the forgotten password link below the login fields.
  2. If you have setup a password hint it will be shown to remind you of your password.
  3. If still unable to remember your password click the request password reset link
  4. You will be sent an email. Click the reset password link.
  5. Enter a new password and provide the answer to your security question.
  6. Confirmation will be shown that your password has been reset and you can login.

If you have any problems please contact our Web Support Team who will get you back online.

For new users, you can register your certificate during the registration process. If you are an existing user, it is simple to register your certificate. Just enter your user name and password, then click the Unipass Login button. This will lead you through the process automatically.

We support Internet Explorer, Chrome and Firefox on Windows PCs.

Please contact your usual Royal London representative.

We currently provide links to the following software. We are also developing links with other systems. Please speak to your usual Royal London contact for more information.

  • IntelliFlo
  • Avelo
  • True Potenti
  • Plum Software
  • JCS
  • Best Practice
  • Assyst

View our back office guide for further information.

Please check that all 3rd party pop-up blocker software is set to allow pop-ups from our website.

You can set different levels of access for scheme members. Please call our Web Support team on 0345 60 50 401 to discuss the options. Please note that access can't be tailored for individual policyholders.

The policy may be held against a different agency number. Please use the agency selection tool.

ContractsOnline functionality

Crest

  • no online functionality available

Talisman GPP

  • scheme information
  • bulk data requests
  • view plan details
  • printable plan summary

Talisman GPS

Versions 1 to 4

  • view plan details
  • view fund value
  • view scheme information
  • Bulk data request
  • 'what if' projection quotation
  • printable plan summary

Versions 5 and 6

  • view plan details
  • view fund value
  • 'what if' projection quotation
  • new entrant illustrations can be keyed
  • payment processing
  • bulk data requests
  • yearly reviews
  • printable plan summary

Retirement Solutions

Versions 1 to 4

  • payment processing
  • yearly reviews
  • bulk data download
  • adding new entrants to the scheme
  • 'what if' projection quotations
  • investment switching
  • changing member details
  • changing scheme details
  • view plan details
  • view fund value
  • noticeboard
  • printable plan summary
  • view scheme details
  • historical scheme details
  • make additional payments
  • track policy changes
  • track scheme changes
  • management information
  • RAG reports

Pension Portfolio & individual pensions

  • view plan details
  • obtain fund values
  • yearly reviews
  • 'what if' projection quotations
  • investment switching
  • printable plan summary

Talisman Personal Pension

  • view plan details
  • printable plan summary
Last updated: 04 May 2017

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.