We’re pleased to let you know that we’re making some improvements to our pension online service login experience to provide you with a forgotten password facility.
So if you ever forget your details, you can get yourself back up and running straight away.
From 6 March, when you select the password login option, you’ll be taken to the new login page. Please then follow these few simple steps to set up the password reset option on your account.
If you’re a Unipass user, you won’t be affected by this change. You should continue logging in by clicking the ‘Unipass login’ button.
If you have any questions about these changes, please refer to our frequently asked questions or call our adviser support team on 0131 456 7097.
The email address you’re entering has been used to setup another account on our system. Please use an alternative email address, or contact us if this isn’t possible.
This is sent instantly and you’ll normally receive it within a few seconds. However, depending on connection speeds and internet traffic, it could take longer. If you haven’t received it within a few minutes, please refresh your email.
Please check your spam/junk email folder or check with your email administrator just in case your activation email has been blocked.
You may have typed in your email address incorrectly. If you still have the confirmation screen in your browser open, check the email address shown in the message. If it isn’t correct or you’re unable to check, log in again with your original username and password and repeat the process.
Alternatively, please contact us and we’ll send you the link.
Please log in with your original username and password and complete the account setup process again. This will generate a new activation email.