Improving call handling

27 October 2016
We're improving our telephone system to allow us to handle customer calls more effectively.

To help us improve the quality of our service, we’re also extending call recording to all of our Customer Service teams.

If you use a team phone number, beginning 0345, to contact our Customer Service teams, there’ll be no change to the number you use.

If you use a direct dial number, beginning 0131 or 01625, we’ll give you a new number to use.

We plan to implement these changes throughout November and December. Our Customer Service Consultants will let you know if the changes affect you.

Last updated: 27 Oct 2016

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.