Contact us

You may be interested in our online service FAQs where we've collated the most common questions we're asked about our online service to help solve any problems or queries you might have.

Please click on the link below which represents the area you would like to contact us about.

Password resets

Phone number

0131 456 7097

Email address

sales@royallondon.com

Fax number

0131 524 8878

Write to us

Sales Department
Royal London
St. Andrew House
1 Thistle Street
Edinburgh
EH2 1DG

Opening hours

Monday to Friday 9am–5pm

All other web queries

Phone number

0845 60 50 401

Email address

websupport@royallondon.com

Fax number

0131 524 8910

Write to us

Web Support
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Thursday 8am–6pm, Friday 8am–5pm

Phone number

0845 60 40 800

Email address

nsu@royallondon.com

Fax number

0131 524 8886

Write to us

 

National Support Unit
Royal London
St. Andrew House
1 Thistle Street
Edinburgh
EH2 1DG

 

Opening Hours

Monday to Thursday 8:30am–6pm, Friday 8:30am–5pm

Phone number

0845 60 50 050

Outside the UK

+44 1625 604 331

Email address

customerqueries@royallondon.com

Fax number

0131 524 8850

Write to us

Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Friday 8am–6pm

Workplace

Questions about setting up a new group scheme

Please contact your local Royal London Consultant.

If you do not have a consultant or need their contact details,
please call 0845 60 50 050.

Schemes that are currently being set up

Phone number

0845 600 6042

Email address

rsnb@royallondon.com

Fax number

0131 524 8910

Write to us

RS New Business
Royal London
57 Henderson Row
Edinburgh
EH3 5XL

Opening hours

Monday to Thursday 8am–6pm,
Friday 8am–5pm

Phone number

0845 60 50 050

Email address

customerqueries@royallondon.com

Fax number

0870 850 1986

Write to us

Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Friday 8am–6pm

DB Individual - buyout cases for DB schemes that have wound up

Phone number

0131 652 5172

Email address

NDBS@scottishlife.co.uk

Fax number

0131 524 8860

Opening hours

Monday to Thursday 8am–6pm, Friday 8am–5pm

DB Servicing – all current DB schemes

Phone number

0131 652 5155

Email address

DBNS@scottishlife.co.uk

Fax number

0131 524 8860

Opening hours

Monday to Thursday 8am–6pm, Friday 8am–5pm

DB terminations - schemes which are in the process of being wound-up

Phone number

0131 652 5173

Email address

DBTerm@scottishlife.co.uk

Fax number

0131 524 8716

Write to us

PCAS
PO Box 23811
57 Henderson Row
Edinburgh
EH3 5XJ

Opening hours

Monday to Thursday 8am–6pm, Friday 8am–5pm

Personal

Phone number

Please dial 0845 603 0154 and
press option 1 to speak to an adviser.

Email addresses

Team 1: nb1@royallondon.com

Team 2: nb2@royallondon.com

Team 3: nb3@royallondon.com

Fax number

01625 605 400

Write to us

Royal London
PO Box 296
Royal London House
Wilmslow
SK9 0EN

Opening hours:

Monday to Friday 8am - 6pm.

Phone number

0845 600 7477

Email address

sipp@royallondon.com

Fax number

0131 524 8947

Write to us

SIPP Department
Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Friday 8am–6pm

Phone number

0845 60 50 050

Email address

customerqueries@royallondon.com

Fax number

0131 524 8850

Write to us

Royal London
PO Box 413
Royal London House
Wilmslow
SK9 0EN

Opening hours

Monday to Friday 8am–6pm

 

Last updated: 11 Nov 2014

This website is intended for professional financial advisers only. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.