Pensions - contact us

Click on the link below which represents the area you would like to contact us about.

You may be interested in our online service FAQs where we've collated the most common questions we're asked about our online service to help solve any problems or queries.

Phone number

0345 60 50 050

Outside the UK

+44 1625 416 617

Email address

customerqueries@royallondon.com

Fax number

0131 524 8850

Write to us

Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Friday 8am–6pm

Phone number

0345 60 50 401

Email address

websupport@royallondon.com

Fax number

0131 524 8910

Write to us

Web Support
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

Opening hours

Monday to Thursday 8am–6pm, Friday 8am–5pm

Phone number

0131 456 7097

Email address

sales@royallondon.com

Fax number

0131 524 8878

Write to us

Sales Department
Royal London
St. Andrew House
1 Thistle Street
Edinburgh
EH2 1DG

Opening hours

Monday to Friday 9am–5pm

Phone number

0345 60 40 800

Email address

nsu@royallondon.com

Fax number

0131 524 8886

Write to us

National Support Unit
Royal London
St. Andrew House
1 Thistle Street
Edinburgh
EH2 1DG

Opening Hours

Monday to Thursday 8:30am–5.30pm, Friday 8:30am–5pm

Defined contributions - New Business

Questions about setting up a new group scheme

Please contact your local Royal London Consultant.

If you don't have a consultant, or need their contact details, please call 0345 60 50 050.

Schemes that are currently being set up
Phone number 0345 6040 800
Email address rsnb@royallondon.com
Fax number 0131 524 8910
Write to us RS New Business
Royal London
57 Henderson Row
Edinburgh
EH3 5XL
Opening hours Monday to Thursday 8am–6pm,
Friday 8am–5pm

Defined contributions - Existing Business and all other enquiries

Existing Business and all other enquiries
Phone number 0345 60 50 050
Email address customerqueries@royallondon.com
Fax number 0131 524 8850
Write to us Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF
Opening hours Monday to Friday 8am–6pm

Defined benefits – Final Salary

DB Individual - buyout cases for DB schemes that have wound up
Phone number 0131 652 5172
Email address NDBS@royallondon.com
Fax number 0131 524 8860
Opening hours Monday to Thursday 8am–6pm, Friday 8am–5pm
DB Servicing – all current DB schemes
Phone number 0131 652 5155
Email address DBNS@royallondon.com
Fax number 0131 524 8860
Opening hours Monday to Thursday 8am–6pm, Friday 8am–5pm
DB terminations - schemes which are in the process of being wound-up
Phone number 0131 652 5173
Email address DBTerm@royallondon.com
Fax number 0131 524 8716
Write to us PCAS
PO Box 23811
57 Henderson Row
Edinburgh
EH3 5XJ
Opening hours Monday to Thursday 8am–6pm, Friday 8am–5pm

New Business

Phone number Please dial 0345 603 0154 and
press option 1 to speak to an adviser.
Email addresses Team 1: nb1@royallondon.com
Team 2: nb2@royallondon.com
Team 3: nb3@royallondon.com
Fax number 01625 605 400
Write to us Royal London
PO Box 296
Royal London House
Wilmslow
SK9 1WJ
Opening hours: Monday to Friday 8am - 6pm.

SIPP

Phone number 0345 600 7477
Email address sipp@royallondon.com
Fax number 0131 524 8947
Write to us SIPP Department
Royal London
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF
Opening hours Monday to Friday 8am–6pm

Policy Servicing – Individual pensions & Life policies

Phone number 0345 60 50 050
Email address customerqueries@royallondon.com
Fax number 0131 524 8850
Write to us Royal London
PO Box 413
Royal London House
Wilmslow
SK9 0EN
Opening hours Monday to Friday 8am–6pm

Have a query about protection?

Find the right email address or phone number on our protection - contact us page.

Can't find the right number?

Try the main contact us page on the Royal London website.

Last updated: 04 May 2017
For general enquiries about pensions

Call us on:

0345 60 50 050

Monday to Friday 8am–6pm

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.